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Service Level Agreement Line Image

This agreement is intended to confirm the Strickland MFG Ltd after-sales commitment. Strickland MFG
are proud of both our products and the quality of service we offer, and are confident that our products
will work efficiently and effectively, provided they are used in conjunction with our recommendations
and guidelines for use & maintenance.
WARRANTY
❖ In the case of the Strickland S-LOCK Hitch only, the period of warranty against frame defects
in design, materials or manufacture is
o For Hitches 5T and above: 36 months or 6000 hours (whichever occurs first).
o For Hitches 3T and below: 12 months or 2000 hours.
o This includes the main body, frame & moving jaw.
❖ 12 months warranty is offered on the Hydraulic ram. Hydraulic pipework must be signed off
at point of fitment. If it is confirmed at this time that there is no leaks or faults, no further
warranty will be offered on the pipes.
❖ Labour is covered for the first 12 months.
RESPONSE
❖ At all times, we will endeavour to respond to you as quickly as possible. All initial requests can
be sent to our service department hotline (01386 860 349) or emailed to head of service
Russell Sweeney (Russell.Sweeney@StricklandMFGUK.com). One of our engineers may
contact you directly if more specific notes are required. Be assured that this is in the best
interest of a prompt resolution.
SERVICE ENGINEERS
❖ We will respond to your request for repair in one of the following ways;
o By locating and instructing one of our network of independent service agents.
Strickland MFG will establish the problem and allocate the appropriate service
engineer to come to site. We will inform you prior to them coming out when you
can expect them on site.
o By instructing an external agent, a suitably qualified hydraulic engineer, where we
can be reasonably satisfied that the problem relates to a hydraulic component such
as a solenoid.
o By sending an engineer from our facility in Tyrone. This response method will be
slower and therefore we shall only use this option where the problem is more
complex and beyond the scope of the UK based engineers.
o In the event that Strickland MFG Ltd is unable to attend the site to resolve the
situation within the agreed time span, it is agreed that you, The Customer, can
attend the site to rectify the issue at the rates agreed below. You must obtain an
order number from Strickland Direct Ltd prior to visiting the site. On completion of
the job, you will submit a full engineers report to Strickland MFG Ltd, confirming
the serial number of the Strickland Product repaired and providing detailed
breakdown of the work carried out, components used and any photographs
available. You are also to provide a point of contact that Strickland MFG Ltd can
liaise with. This is to ensure the speedy resolution of the situation.
Agreed Service Charge Cap
Travel - £40.00 per hour
Mileage - £0.70 per mile
Labour - £40.00 per hour
Prices exclude VAT
Agreed Time Scale Cap
Coupler Replacement Fitting – 2 hours
Coupler Cylinder Change – 1 hour
Coupler Ram Guard Fitting – 30 minutes
Coupler Hook Fitting – 30 minutes
ALL ENGINEERS MUST CARRY THE CORRECT TOOLS TO COMPLETE THE TASKS WITHIN THE
TIMEFRAME. PLEASE ENSURE THIS IS THE CASE BEFORE A CALL OUT IS MADE ON YOUR BEHALF.
WARRANTY FAILURE
Where it is proven to us that the repair falls outside the warranty terms, the following will apply;
❖ Once we have completed the work, we will present evidence of our findings, using engineer’s
reports and photograph’s, where required. We will seek reimbursement of our costs in
accordance with our rates.
❖ Where we have not completed the work, we will ask you for your comments and agree to –
o Strickland MFG Ltd proceeding with the repair at the agreed rates …
or
o You/Your Customer carrying out the repairs, at your cost
❖ In the event of You carrying out the repair, Strickland MFG Ltd may apply a charge for the
initial visit to establish the problem. If we do have to apply a charge, we will endeavour to
keep this to a minimum.

Responsive Design
Strickland MFG Product Commitments Line Image
  • BUILT EN/ISO standards in mind, ensuring all current and expected standards are met where applicable.

  • STRICKLAND products are manufactured using hardened steel on ground engaging & wear components, making them capable of working in the most arduous environments.

  • ENGINEERED to seamlessly integrate with all major OEM specifications. State-of-the-art CAD software enables us to update products, keeping our product aligned with our customer’s ever evolving machinery.

  • DESIGNED with purpose, our products are engineered to provide the most effective outcome in all applications while remaining user friendly and simple to maintain.

  • RIGOURSLY tested, the range of Strickland products are designed to be used by a full spectrum of industry sectors. A secure working environment, regardless of the application, is at the forefront of all designs.

Responsive Design
ISO QMS Accreditation 2023 Line Image