This agreement is intended to confirm the Strickland MFG Ltd after-sales commitment. Strickland MFG are proud of both our products and the quality of service we offer, and are confident that our products will work efficiently and effectively, provided they are used in conjunction with our recommendations and guidelines for use & maintenance.

WARRANTY

In the case of the Strickland S-LOCK Hitch only, the period of warranty against frame defects in design, materials or manufacture is:

• For Hitches 5T and above: 36 months or 6000 hours (whichever occurs first).
• For Hitches 3T and below: 12 months or 2000 hours.
• This includes the main body, frame & moving jaw.
• 12 months warranty is offered on the Hydraulic ram. Hydraulic pipework must be signed off at point of fitment.
• Labour is covered for the first 12 months.

RESPONSE

At all times, we will endeavour to respond to you as quickly as possible. All initial requests can be sent to our service department hotline (01386 860 349) or emailed to head of service Russell Sweeney (Russell.Sweeney@StricklandMFGUK.com). One of our engineers may contact you directly if more specific notes are required. Be assured that this is in the best interest of a prompt resolution.

SERVICE ENGINEERS

We will respond to your request for repair in one of the following ways:

• By locating and instructing one of our network of independent service agents.
• By instructing an external agent, a suitably qualified hydraulic engineer, where we can be reasonably satisfied that the problem relates to a hydraulic component such as a solenoid.
• By sending an engineer from our facility in Tyrone.

In the event that Strickland MFG Ltd is unable to attend the site to resolve the situation within the agreed time span...

Agreed Service Charge Cap

• Travel - £40.00 per hour
• Mileage - £0.70 per mile
• Labour - £40.00 per hour

ALL ENGINEERS MUST CARRY THE CORRECT TOOLS TO COMPLETE THE TASKS WITHIN THE TIMEFRAME.